Return & Refund Policy
Customer satisfaction is important to us. We have framed our return policies by keeping in mind the convenience of our dear customers to ensure that they are satisfied in every step of the entire process. Sometimes it can happen that you may have to return a product for replacing it or for refund. For this purpose, we have structured an easy method to help you with it.
GUIDELINES FOR RETURNING A PRODUCT
- Never forget to email us if you find any problem with the product received on email@example.com.
- Make it sure to report problem within 24 hours of getting the product delivered to you. Try to be a little specific when describing your problem.
- Consult us once before returning the product. This can make the returning process a bit easy for you.
- You should return the item using the registered airmail or courier as already advised in our return authorization mail.
- Please return the item in case of any problem within 7 days of getting the confirmation from our end along with the original packing in the same condition. We are strictly prohibited from taking back any used, washed, or worn items. Kindly include a copy of the invoice delivered to you.
- We will surely test and figure out the defect the product that has been returned by you so that we can take some steps to prevent such defects from reoccurring.
- In case of returning the damaged product or if the returned product is not in the original condition then the customer will have to bear the cost of it
- Just as it is our responsibility to deliver your product safely to you, in the same way it is your duty to return it back safely and in the proper condition with the correct details.
TERMS FOR REPLACING PRODUCT
On receiving a faulty product you can either return it and get the refund or else you can choose to replace it.
Get in touch with us via our email ID - firstname.lastname@example.org and mention your product details like the order number, the product number, and the reason of replacement. We will reply you with an acknowledgement within 2-3 working days. If for some reason we are not able to provide you the same product, we will definitely provide you the related options to choose from. The chosen item will be shipped with no extra charge. If you are unable to make your choice from the related options within 7 working days or receiving our email then we will begin our refund procedure. Please note that you are going to get back the exact purchase amount in your account.